Help and Customer Service

ABOUT US:

Foodforpet.com is an online pet supply store run by a staff of dedicated pet lovers. It is our aim to deliver the best service and competitive prices to our customers.

We stock a wide range of products for dogs, cats, birds, tropical fishes, horses, reptiles and ruminants. All our products are made by the best manufactures of animal feed in USA, Zeigler Bros., Inc., Ocean Nutrition and Bentoli, Inc.

As pet owners ourselves, we know the importance of having a happy, healthy pet and we strive to provide the best products available to achieve this, at the best possible prices. Foodforpet.com stand behind our products 100% and will happily provide any additional product information should it be required. We are also ready to answer any questions you may have and to assist you wherever possible.

Payment Methods:

Visa, MasterCard, American Express, Discover, Check, Money Order, Direct Wire Transfer

Shipping Policy:

Yes, at www.foodforpet.com we charge for shipping. We need to so that we do not have to artificially inflate your product prices and bury those costs somewhere in that price. You pay what we pay UPS…no hidden charges.

UPS Rates:

Shipping rates will vary depending on your order weight and delivery destination. The EASIEST way to see your shipping cost is to enter the delivery destination zip code into the shopping cart, where it will automatically be calculated and appear on the screen. This way you will be able to view your shipping charge before you checkout.
Your order will NOT be processed until you've approved the total cost - including shipping - and hit the 'CONFIRM ORDER' button.

Shipping Charges: USPS

If your delivery destination is in Alaska, Hawaii, or an APO/FPO, your USPS shipping charge will NOT appear on your order confirmation screen when you complete your order and press the 'CONFIRM ORDER' button. Whenever we receive an order for USPS delivery, we will call or send an e-mail message to inform you of the correct USPS shipping charge for your approval BEFORE we process your order. We will NOT process your order until you have approved this USPS charge.

Back Orders / Out of Stock:

There is nothing worse than being out of stock or being told that your product has been “back-ordered”. We try very hard to not let this happen, but the sad fact is sometimes it will and for that we are sorry.

If for some reason one of the products you would like to buy is back ordered or out of stock, you can be assured we will be in touch with you immediately. At that time we will try and determine if there is a suitable replacement product that meets your needs. If not, we promise to ship it as soon as it arrives in the warehouse at no additional cost to you!

RETURN POLICY

We will accept returns on any item, for any reason as long as the following conditions are met:

• Returns must be made within 30 days of purchase and must be accompanied by original packaging material and accessories. We will not accept returns after 30 days of purchase.
• Returned items must be returned clean and free of animal residue, or we may refuse to issue credit.
• Customer is responsible for all shipping charges on returned items unless we shipped a damaged or incorrect item.
• In order to return an item, you must first obtain a Return Merchandise Authorization Number (RMA). To do so, please email returns@foodforpet.com with the reason for the return. You will then be provided with an RMA number which must be marked clearly on the outside of the shipping carton. Items returned without an RMA will be subject to a 10% restocking fee.

Canceling An Order:

Address Corrections:

When placing your order, please verify that your shipping address is complete and correct. An incorrect shipping address will delay your package and will cause the shipping carrier to charge us a $5 address correction fee on each box shipped to that incorrect address. In order to recover the cost of the correction, we will charge your credit card the amount of the address correction.

International Orders:

We will be happy to ship an order to any international destination; however, the customer will be responsible for the cost of shipping as well as all duties and taxes charged at the time of importation. Duties and taxes not paid when you receive your order will be billed back to you on the credit card your original order was charged to. By Federal Law, we are required to follow all export laws with respect to declaration and customs documentation.

We are committed to protecting your privacy online. We do not sell or rent your personal information to others. We use customer information we collect only for the purposes of filling orders, contacting purchasers to inform them of their order status.

Price Matching:

If you happen to see the same item(s) at a lower cost, we will gladly match the competitor’s price for the same item(s) plus their cost for shipping. Sale prices and special offers are not included in the price match. Price matching is valid from other internet merchants only. We will not match prices from catalogs, pet stores and non-internet businesses. When requesting a price match, please give us the name of the vendor so we can verify pricing and their shipping costs by visiting their website

Contact Information:

If you have a question or comment about any of our products please, call or email us. We will respond with courtesy and care.